Terms of trade

The terms and conditions have been updated: 14.04.2021

General information

Citatshirts-dk (owned by TheMovSer.dk/PrintByOrder.dk)

Rugvænget 9, st.tv
2750 Ballerup
CVR: 32871607


M: kontakt@printbyorder.dk
T: +45 26 58 05 54


Citatshirts.dk accepts payment with Dankort/VISA-Dankort, VISA, VISA Electron, Mastercard and JCB. You can also pay via MobilePay Online.

We do not charge card fees.

The amount is only withdrawn from your card when the item is dispatched.

All amounts are in DKK. Danish kroner and is incl. VAT.

We also offer that you can pay with Viabill


Citatshirts.dk delivers on all weekdays - Shipping costs from 39.- and for purchases over 349.- shipping is free

All goods are delivered with DPD/Postnord/DHL express and the delivery time is approximately between 8 and 10 days EACH. However, it usually progresses much faster. All items are made only upon order/payment

Delivery abroad

We are also happy to deliver abroad and point out that our prices and delivery times change when you order abroad. Below you can see how our prices and the delivery abroad are connected.

Price to EU countries is, depending on the volume, DKK 39 to DKK 99 - sent with Postnord/DPD/DHL express

Right of withdrawal

As a consumer, you have a 14-day right of withdrawal when you shop with us.

The cancellation period expires 14 days after the day you received your item. If you have ordered several different items in one order, but they are delivered individually, the deadline runs from the day you receive the last item.

If the order consists of several lots or parts, the cancellation period expires 14 days after the day you receive the last lot or part.

The deadline means that you have 14 days from receipt to notify us that you want to cancel your purchase. You can send an email to kontakt@printbyorder.dk , or use the standard cancellation form. You can find it here .

You cannot cancel the purchase by refusing to receive the item without notifying us at the same time.

For custom-made products, specifically for you (the customer), there is no right of withdrawal. This means that you cannot get the money back. However, there may be some cases where we can cancel the order against a cancellation fee of between 25% and 60% of the purchase price. However, it will not always be possible and the % rate depends on how custom-made the item is. However, we will go as far as possible to ensure that the customer is satisfied. The reason we can't usually refund custom-made products is that we usually can't sell the item again, as it is specific/unique to you (the customer)

Cancellation of part of the purchase

If you have purchased several items from us, you have the option of returning one or more items, even if they were purchased in one order.

Please note that you will not get the shipping costs back if you regret part of your purchase.


Once you have notified us that you want to cancel your purchase, you have 14 days to send the item back to us.

You must pay for the package to be returned yourself, and you are liable if any damage occurs during transport. You can possibly buy a return label here . Citatshirts.dk can, by prior agreement, choose to pay for returns. But only by prior agreement

No right of withdrawal

Delivery of goods that have been manufactured to your specifications or have been given a distinct personal touch cannot be undone.

The condition of the item when you send it back

If the item has lost value and this is because you have used it in a way other than what was necessary to establish the nature, characteristics and way of functioning of the item, you can only get a part of the purchase amount back. The amount you can get back depends on the commercial value of the item and in some cases it may mean you can only get back the shipping costs.

We recommend that you send the item back in the original packaging.

If the original packaging is missing, this may lead to a decrease in the value of the item.

Refund of the purchase amount

If you regret your purchase, you will get your money back. If the item is impaired, we deduct the amount you are liable for.

We will refund all payments received from you, including delivery costs (however, this does not apply to extra delivery costs in cases where you have chosen a different form of delivery than the cheapest form of standard delivery that we offer), no later than 14 days from the day on which we has received your message that you want to cancel the agreement.

We return the money with the same means of payment that you used for the purchase, unless we have agreed otherwise.

We can withhold payment until we have received the item, unless you send us documentation that you have returned it.

The item is sent to:

Rugvænget 9, st.tv
2750 Ballerup

We only receive packages that are sent directly to the address. You can also cancel the purchase by notifying us and handing it in personally to the above address against prior agreement


If a refund has been agreed, please send your bank details so that we can transfer the agreed amount.

Right of complaint

When you shop with us as a consumer, the rules of the Purchase Act apply to the purchase of goods.
This means that you have the right to complain for 24 months.

If your complaint is justified, this means that you can either get the product repaired, exchanged, the money back or a reduction in the price, depending on the specific situation.

You must advertise within a "reasonable time" after you have discovered the error. If you complain within two months of discovering the fault, the complaint will always be timely.

If the complaint is justified, we will refund your (reasonable) shipping costs. The item must always be sent back in proper packaging. Also remember to get a receipt for shipping so we can reimburse you for shipping costs.

The item is sent to:

Citatshirts.dk (PrinyByOrder.dk/TheMovSer.dk)
Rugvænget 9, st.tv
2750 Ballerup

We only receive packages that are sent directly to the address.

When returning the item, please include a detailed description of the problem.

You can print our return slip, which you can find here. You can also send us an email to kontakt@printbyorder.dk Attn: reklamation

Access to complaints

If you as a consumer want to complain about your purchase, you must contact us by email: kontakt@printbyorder.dk .

If we are unable to find a solution, you can send a complaint to:

Center for Complaint Resolution
House of Names
Customs booth 2
8800 Viborg


If you live in an EU country other than Denmark, you can complain to the EU Commission's online complaints portal by clicking here

Personal data policy

We need the following information when you shop with us:

Name, address, phone no. and email address.

We register and pass on the personal data that is necessary to be able to deliver the goods to you.

The personal information is registered at Citatshirts.dk and stored for five years, after which the information is deleted.

We also collaborate with a number of other companies that store and process data. The companies only process information on our behalf and may not use it for their own purposes.

We only work with data processors in the EU or in countries that can provide your information with sufficient protection.

The data controller at printbyorder.dk is TheMovSer.dk/PrintByOrder.dk.

You have the right to be informed about which information we process about you.
If you believe that the information is inaccurate, you have the right to have it corrected. In some cases, we are obliged to delete your personal data if you ask for it. It can, for example, be if your data is no longer necessary in relation to the purpose for which we were to use it. You can also contact us if you believe that your personal data is being processed in violation of the law. You can write to us at: kontakt@printbyorder.dk

Standard cancellation form

(This form is completed and returned only if the right of withdrawal is exercised)



Rugvænget 9, st.tv

2750 Ballerup